GUESTBOOK.LIVE PRIVACY POLICY

(Operated by SignalFlo, LLC)

Guestbook.live (“Guestbook,” “we,” “our,” or “us”) is owned and operated by SignalFlo, LLC. This Privacy Policy explains how we collect, use, disclose, and protect information through the Guestbook.live platform.

Guestbook.live is a visitor engagement, communication, and feedback system used by healthcare facilities and other participating organizations.

1. Information We Collect

We may collect:

Visitor name
Phone number
Email address (if provided)
Facility visited
Date and time of visit
Feedback responses
Communication preferences
Technical information such as IP address, browser type, and device information

We do not intentionally collect medical records or clinical treatment information.

2. How Information Is Collected

Information is collected when:

A visitor submits a check-in form
A returning visitor logs in
A facility administrator uses the system
A visitor responds to a communication
Technical data is automatically logged

3. How We Use Information

Information may be used to:

Facilitate visitor check-in
Send confirmations and follow-up communications
Collect feedback
Generate reports for participating facilities
Maintain system functionality and security
Improve platform performance

4. Aggregated and De-Identified Data

SignalFlo, LLC may create aggregated, anonymized, or de-identified data sets derived from platform activity.

Such data:

Does not identify individual visitors
May be used for analytics, benchmarking, product development, research, or commercial purposes
May be shared with third parties in aggregated form

We do not sell identifiable personal information.

This section preserves future analytics and benchmarking flexibility while protecting individual identity.

5. SMS and Email Communications

By providing contact information, visitors consent to receive communications related to their visit.

Message frequency varies.
Message and data rates may apply.

Visitors may opt out by replying STOP to SMS messages or following unsubscribe instructions in email communications.

6. Data Retention

Information is retained for as long as necessary to:

Provide services
Comply with contractual obligations
Satisfy legal requirements
Maintain system integrity

Participating facilities may maintain separate retention policies.

7. Disclosure to Service Providers

We may disclose information to third-party service providers for purposes such as:

Hosting
Email delivery
SMS delivery
Security
Analytics

Service providers are contractually obligated to process data solely for authorized purposes.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards.

No system can guarantee absolute security.

9. Children’s Privacy

The platform is not directed toward children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be reflected with a revised effective date.

11. Contact

SignalFlo LLC
Centennial, CO
support@signalflo.io